1. 30-Day Refund Policy

We offer a 30-day refund policy on all purchases.

You may request a refund within 30 days of receiving your order, including if you change your mind.

2. Digital Products

For digital products (such as licence keys):

– You may request a refund within 30 days
– Simply contact us by email with your order number
– Refunds are processed even if the product has been used

If a refund is issued, the licence key will be disabled.

3. Physical Products

For physical goods:

– Items can be returned within 30 days of delivery
– Items must be returned in their original condition

We provide a free return label for all returns.
Once we receive the item, a full refund or exchange will be issued.

4. Exchanges

We offer free exchanges within 30 days.

To request an exchange:

– Contact our support team
– Return the item using the free return label

Once received, the replacement item will be sent free of charge.

5. Damaged, Incorrect or Lost Items

If your item is:
– Damaged
– Defective
– Incorrect

Please contact our support team.

You may choose:
– A full refund, or
– A replacement

If your item is lost in transit, we will offer a replacement or full refund.

6. How to Request a Refund, Return or Exchange

Please contact us using the details below.

Include your order number for faster support.

Email: [email protected]
Phone: 0330 133 3419

We aim to respond within 24 hours.

7. Refund Processing

– Refunds are issued to the original payment method
– Refunds are processed within 72 hours

For physical goods:
– Refunds are processed after the item is returned

For digital products
– Refunds are processed after your request is received

8. Return Costs

Returns and exchanges are free.
We provide a prepaid return label for all physical returns.

9. Return Address
FMVSoft
101 Building A2
Dubai Digital Park
Dubai Silicon Oasis
Dubai
United Arab Emirates