1. About Us
FMVSoft is a company registered in the United Arab Emirates.
Address:
101 Building A2
Dubai Digital Park
Dubai Silicon Oasis
Dubai
United Arab Emirates
Email: [email protected]
Phone: 0330 133 3419

2. Products and Services
We sell digital products, physical goods, and services.
Product descriptions are provided on our website. We aim to ensure all information is accurate, but small differences may occur.
All products and services are subject to availability.

3. Orders and Contract
When you place an order, you will receive an order confirmation by email.
A contract is formed only when we confirm your order.
You are responsible for ensuring that your order details are correct.
We reserve the right to cancel or refuse any order.

4. Prices and Payment
All prices are shown on the website at the time of purchase.
Payment is taken at the time of order.
We accept major credit and debit cards.
Orders may be charged in different currencies depending on your selection.

5. Delivery
Digital products are delivered by email.
Physical goods are delivered by courier.
Delivery times may vary.
If a physical item is lost or damaged during delivery, we will provide a replacement or refund.

6. Refunds and Returns

Digital Products
We offer a 30-day refund policy, including if you change your mind.
You may request a refund within 30 days of purchase, even if the product has been used.
If a refund is issued, the licence key may be disabled.

Physical Goods
You may return physical goods within 30 days of delivery.
Items must be unused and in their original condition.

Services
You may request a refund if the service has not started.
If the service has started or been completed, refunds may not be available.

7. Cancellation
Orders may be cancelled before delivery or before a service has started.
After delivery of a digital product, please contact us and we will review your request.

8. Warranty and Quality
We aim to provide products and services that:
Match their description
Are of satisfactory quality
We offer a 2-year warranty on applicable products.

9. Liability
We are not responsible for:
Incorrect use of products
Compatibility issues not stated on the product page
Indirect or consequential losses

10. Privacy
We handle your personal data in accordance with our Privacy Policy.

11. Complaints
If you have a complaint, please contact us:
Email: [email protected]
We will review and respond as soon as possible.